Legal Information

Terms of Service

Please read these terms carefully before using our services. These terms govern your relationship with Preface Plast.

Last updated: January 2024

1

Acceptance of Terms

By accessing and using Preface Plast's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These terms apply to all visitors, users, and others who access or use our manufacturing services, including but not limited to plastic pallet production, custom molding, and related logistics solutions.

2

Description of Services

Preface Plast provides comprehensive plastic pallet manufacturing services, including:

  • Custom plastic pallet design and production
  • Injection molding and rotational molding services
  • Custom color matching and logo integration
  • Quality assurance and certification services

All products are manufactured in accordance with ISO 9001 standards and comply with international certifications including CE, REACH, RoHS, SGS, FDA, and GRS.

3

Orders and Payment

All orders are subject to acceptance by Preface Plast. We reserve the right to refuse or cancel any order at our discretion. Order confirmation will be provided within 24-48 hours of receipt.

Payment Terms:

  • • 30% deposit upon order confirmation
  • • 70% balance before shipment
  • • Payment methods: T/T, L/C, or as agreed
  • • Custom tooling requires 100% advance payment

Prices are valid for 30 days from quotation date and are subject to change based on raw material costs and order specifications.

4

Quality Assurance

Preface Plast maintains rigorous quality control standards throughout the manufacturing process:

Manufacturing Standards

  • • ±0.1mm precision manufacturing
  • • 100% factory inspection
  • • ISO 9001 sampling protocols

Material Compliance

  • • RoHS and REACH compliant
  • • FDA approved materials
  • • SGS certified testing

Each production batch is supervised by quality control personnel with 5+ years of experience to ensure consistent product quality.

5

Delivery and Risk Transfer

Delivery terms are specified in each purchase order and may vary based on order size, customization requirements, and destination. Standard delivery timeframes:

Standard Orders
15-25 days
Custom Orders
25-35 days
New Tooling
45-60 days

Risk of loss and title to products pass to the buyer upon delivery to the carrier. Preface Plast will assist with shipping arrangements but is not responsible for carrier delays or damages in transit.

6

Warranty and Returns

Preface Plast warrants that all products will be free from defects in materials and workmanship under normal use for a period of 12 months from delivery date.

Warranty Coverage:

  • • Manufacturing defects and material failures
  • • Non-conformance to agreed specifications
  • • Structural integrity under normal load conditions

Warranty Exclusions:

  • • Damage from misuse, abuse, or improper handling
  • • Normal wear and tear from extended use
  • • Modifications made by third parties

Claims must be reported within 7 days of discovery. Remedies are limited to repair, replacement, or refund at Preface Plast's discretion.

7

Intellectual Property

All designs, specifications, and manufacturing processes developed by Preface Plast remain our intellectual property. Custom tooling and molds developed for specific clients remain the property of Preface Plast unless otherwise agreed in writing.

Clients retain ownership of their trademarks, logos, and brand elements provided for integration into products. Preface Plast agrees to maintain confidentiality of proprietary client information.

Neither party may use the other's intellectual property without express written consent, except as necessary to fulfill the terms of specific purchase orders.

8

Limitation of Liability

Preface Plast's liability for any claim arising from or related to our products or services shall not exceed the purchase price of the specific products giving rise to the claim.

Excluded Damages:

In no event shall Preface Plast be liable for:

  • • Indirect, incidental, or consequential damages
  • • Loss of profits, revenue, or business opportunities
  • • Costs of substitute products or services
  • • Delays in delivery due to force majeure events

These limitations apply regardless of the legal theory on which the claim is based and even if Preface Plast has been advised of the possibility of such damages.

Questions About These Terms?

Our legal and customer service teams are here to help clarify any aspects of our terms of service.